Terminal Ops Overview

The Terminal Ops module provides a comprehensive suite of tools for managing and monitoring terminal devices connected to the Ticos platform. Administrators can use these tools to view terminal status in real-time, monitor terminal activity, and manage terminal configurations.

Key Functional Areas

The Terminal Ops module includes the following main functional areas:

Terminals

The “Terminals” page allows you to view and manage all terminal devices registered to your account. Key functions include:

• Viewing a list of terminals and their detailed information (e.g., ID, name, status, IP address).
• Registering new terminals.
• Editing the configuration of existing terminals.
• Deleting terminals that are no longer in use.

Monitoring

The “Monitoring” page offers real-time capabilities to observe terminal activity, including:

• Selecting specific “Groups” and “Terminals” for monitoring.
• Viewing live conversation content between the selected terminal and users.
• Accessing advanced settings for more granular monitoring configurations.
• Opting to “Remember selection” for quick access in the future.

Use Cases

The Terminal Ops module is suitable for the following scenarios:

1. Terminal Device Management: Centrally manage all terminal devices
2. Problem Diagnosis: Identify and resolve terminal device issues
3. Performance Monitoring: Monitor terminal device performance and usage
4. User Experience Analysis: Analyze interactions between terminals and users

Notes

• Accessing Terminal Ops functions requires appropriate administrative permissions
• Some advanced features may require additional configuration
• Monitoring functions should be used in compliance with privacy policies and relevant regulations