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Terminal Monitoring

The Terminal Monitoring functionality allows administrators to view real-time interactions between terminal devices and users. Through this feature, you can monitor conversation content, system events, and terminal performance for troubleshooting, quality control, and user experience optimization.

Functional Overview

The Terminal Monitoring page provides the following main functions:

  1. Real-time monitoring of conversations between terminals and users
  2. Viewing system events and logs
  3. Monitoring terminal performance metrics
  4. Configuring advanced monitoring options

Usage Process

  1. Select Group: First, select a group containing the terminals you want to monitor from the “Select Group” dropdown menu.

  2. Select Terminal: After selecting a group, the “Select Terminal” dropdown menu will be activated. Choose the specific terminal device you want to monitor.

  3. Advanced Settings (Optional): Click the “Advanced Settings” button to open an edit box for configuring server address, port, etc. Contact technical support for specific information.

  4. Establish Connection: After making your selections, click the “Connect” button. The system will establish a connection with the terminal and begin displaying real-time interaction data on the page.

  5. Remember Selection (Optional): If you want the browser to remember your currently selected group and terminal, check the “Remember selection” checkbox. This way, the system will automatically fill in this information the next time you visit the page.

Monitoring Interface

After successfully connecting, the monitoring interface is typically divided into several areas:

  • Conversation Flow: Real-time display of text or voice transcription content between users and the agent.
  • System Logs: Display of system-level events, error messages, or debug logs generated by the terminal.
  • Video Stream: Display of video stream generated by the terminal.
  • Terminal Selection Button: Used to select terminal monitoring connections.

Best Practices

  • Only monitor when necessary, respecting user privacy
  • Combine monitoring data with user feedback for comprehensive user experience evaluation

Notes

  • Monitoring functionality should be used in compliance with privacy policies and relevant regulations
  • Intensive monitoring may have a slight impact on terminal performance
  • Sensitive information should be properly handled to prevent unauthorized access
  • It is recommended to notify users before monitoring and obtain appropriate consent
Terminals ManagementUser Profile